since 1976
since 1976
Sime Darby Auto ConneXion-Ford (Auto ConneXion), the sole distributor of Ford vehicles in Malaysia, introduced the Ford Mobile Service (FMS), which is set to redefine aftersales service by delivering professional maintenance and light repair services directly to customers’ doorsteps. Kicking off with a pilot programme at the Ford Ara Damansara dealership, this initiative is designed to make car maintenance more accessible and convenient for customers, eliminating the need for a visit to the service centre while maintaining the highest standards of quality.
Designed with customer flexibility in mind, the FMS enables customers to book Ford-certified technicians to carry out a range of essential maintenance services at their preferred time and location. These services include engine oil changes, multipoint inspections, battery replacements and wiper and filter changes, among others. All services are performed using genuine Ford parts and manufacturer-approved tools, ensuring peace of mind and trusted performance.
Turse Zuhair, Managing Director of Auto ConneXion-Ford, said, “We are pleased to introduce the Ford Mobile Service as part of our continuous efforts to bring greater value and convenience to enhance the ownership experience. This initiative enables customers to access professional care for their vehicles with the same confidence they would expect at a dealership. As we continue to evolve our high standards of service, our focus remains on delivering solutions that align with our customers’ expectations for quality, reliability and trusted care.”
Our Ford Mobile Service operates from Monday to Friday, offering four service slots from 9:00 AM to 3:30 PM and Saturday with two service slots from 9:00 AM to 11:00 AM. A fixed call-out fee will be applied to locations within a 20-kilometre radius of Ford Ara Damansara, with additional charges for distances beyond the area. Starting in June, customers can book appointments through the SDM OneGo app, available on the Apple App Store and Google Play Store. The app enables users to schedule appointments, select preferred times and service locations, and manage bookings with ease. Alternatively, customers can also book appointments through Ford Ara Damansara's customer service hotline at 03-7621 5111.
To celebrate the launch, Auto ConneXion is introducing an exclusive limited-time offer on the standard call-out fee, available once appointments are open for booking. This introductory offer encourages customers to experience the added ease and efficiency of the FMS.
Following its debut at the Ford Ara Damansara showroom, Auto ConneXion plans to progressively expand the FMS to additional Ford dealerships nationwide.The launch of the Ford Mobile Service reinforces Auto ConneXion's ongoing commitment to customer-centric innovation, time-saving convenience and trusted quality service. This sets a new benchmark for aftersales care in Malaysia by offering vehicle servicing that is not only reliable and professional, but also convenient and accessible to consumers.
Customers can download the SDM OneGo app via the Apple App Store and Google Play Store. Appointments can also be made by contacting Ford Ara Damansara's customer hotline at 03-7621 5111. For more information, visit https://ford.simemotors.my/ or follow Ford Malaysia on Facebook, Instagram, X or YouTube to stay updated on the latest news and announcements.
